QUESTIONS ABOUT OUR BUSINESS OR PRODUCTS? Contact us, and we’d be happy to help. For your convenience, we’ve compiled a list of frequently asked questions.
Our business hours are 7:00 AM to 3:30 PM, Monday through Friday. We are closed on certain holidays. During COVID-19, our closing time may vary, depending on demand.
Yes! While the majority of our business is wholesale trade with established industrial accounts, we do conduct retail business over the phone or by email as well as in person, at our will call counter.
Yes! We repair casters, hand trucks, and other material handling equipment that was purchased from us. We charge $25.00 per hour, with a one-hour minimum.
We don’t offer delivery services directly, but we do use UPS and other preferred common carriers for shipments in local and regional areas.
Northwest Caster is located in the Paine Field area on Beverly Park Road, just north of the Mukilteo Speedway in unincorporated Snohomish County (Lynnwood address). Following are driving directions:
From I-5 traveling northbound: Take exit 182 (Highway 525) toward Mukilteo. Follow Highway 525 (Mukilteo Speedway) to the northwest for approximately 3 miles to the second stop light, which is Beverly Park Road. Take a right. Our building is approximately 300 yards on the left in the Campbell Industrial Park at 12410 Beverly Park Road. We are in Suite 51, which is the front portion of the building. Parking is available in front of the building and our will call area is the further most door to the right when in the parking lot.
From I-5 traveling southbound: Take exit 186 (128th Street SW) and bear right. Follow 128th Street SW to the west for approximately 1.8 miles (at Evergreen/Highway 99, 128th Street SW becomes Airport Way). Take a left on 112th Street SW and another left on Beverly Park Road. Follow Beverly Park Road for almost a mile to the south. Our building is on the right in the Campbell Industrial Park at 12410 Beverly Park Road. We are in Suite 51, which is the front portion of the building. Parking is available in the front of the building and our will call area is the further most door to the right when in the parking lot.
Any claims must be made within 10 days after receiving goods. Returns will only be accepted with authorization. All returned goods are subject to a 15 percent restocking fee, and return freight is the end user’s responsibility, unless the order was shipped incorrectly.
The easiest way to specify the right casters is to talk to one of our sales representatives! You can reach us at (206) 632-6200 or at email@example.com